How to Have Difficult Conversations Training

Empower your team to have better, more productive conversations about difficult issues

Many of us feel deeply uncomfortable having tricky conversations with our colleagues. However, being able to approach difficult conversations productively is an essential work skill.

Why is training in these conversations essential?

Many of us are socialised to avoid conflict and to keep issues to ourselves. We are given little if any formal education in this area.

So we are often ill equipped to raise issues, give and receive feedback graciously and speak up when we see problems occurring.

Frequently, we delay or even avoid having these types of conversation completely. However, when we do this, we can miss opportunities and we risk letting problems go unresolved.

So how can we approach these conversations more positively and give ourselves the best chance of getting the outcome we need from them? That’s what this training session is all about.

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Course outline
  • During this interactive session we will:
  • Explore the psychology behind why we find difficult conversations so…difficult
  • Learn practical tools, tips and techniques to help you have better, more productive conversations at work
  • Consider how to prepare, carry out and move on from a difficult conversation
Aims and objectives
  • By the end of this session you will:
  • Have greater self awareness of your typical responses to difficult conversations
  • Feel confident going into tricky conversations
  • Be equipped with a number of tools to help your conversations go better

Duration and delivery

This training can be delivered as either a a two-hour introduction or a four-hour deep dive.  You can choose between in-person, virtual or hybrid delivery modes.
Want to learn more?

Click here to get in touch with an expert Make Happy facilitator

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