Difficult Conversations Training

How to have
difficult conversations at work

In this interactive session, empower your team with practical tools to help them communicate with candour and respect.

Two women discussing a report in an office

Do you ever feel uncomfortable having tricky conversations with your colleagues? Being able to broach difficult conversations is an essential work skill. That is why we have developed this training course to equip your people with the skills they need to have crucial conversations frankly and constructively.

Managing Difficult Conversations

Foster mature discussions, healthy but respectful disagreement, and interpersonal skills that make difficult conversations in the workplace constructive and humane.

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Why difficult conversations matter

No workplace can be without disagreements and conversations that may be corrective, unpleasant, and necessary to get through, to improve things and address bad situations. Knowing how to have difficult conversations in a healthy way fosters a culture in which new ideas are invited, disagreement is supported, and conflict is seen as something to be addressed and diffused rather than ignored.

If you get this right, you will create a workplace which is resilient, productive, innovative and adept at attracting and developing a healthy workforce.

Who is this for?

Leaders, managers and employees who need to be empowered with the skills and behaviours that encourage fruitful discussions and disagreements within their teams. This enables better meetings and team sessions.

Benefits of managing difficult conversations at work

Knowing how to disagree in a healthy way:

Helps your team communicate more effectively

Ensures problems are identified, discussed and tackled early

Builds a team culture of honesty and respect

Creates a creative environment in which new ideas are welcomed and innovation allowed to flourish

Difficult conversations workshop outline

During this interactive session we will:

Explore the psychology behind why we find difficult conversations so…difficult
Learn practical tools, tips and techniques to help you have better, more productive conversations at work
Consider how to prepare, carry out and move on from a difficult conversation

Aims and objectives

By the end of this session you will be able to:

Have greater self awareness of your typical responses to difficult conversations
Feel confident going into tricky conversations
Be equipped with a wealth of practical tools to help your conversations go better

Flexible duration and delivery

This training can be delivered to your team as either a a two-hour introduction or a four-hour deep dive. You can choose between in-person, virtual or hybrid delivery modes.

Thanks so much for delivering our training this evening. I thought it was excellent, great content and so much to think about.
Steve
CEO, Academy Trust